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Employee Details
Front Desk (Towson) September 15, 2008 Dear Sir/Madam: I am very interested in your current available position. With over six years experience in customer service and quality control, I believe I would be a good match for this position. From 1997 through 2002, I worked for Metris Companies, Inc., first as a Collections Representative and then as a Quality Assurance Analyst. In my role of Collections Representative, I was responsible for taking inbound calls and making outbound calls on accounts with delinquencies ranging from 30-210 days. I consistently exceeded company standards and expectations, leading to my promotion to Quality Assurance Analyst in 2000. As a Quality Assurance Analyst, I worked to ensure compliance with both corporate policies and the Fair Debt Collection Practices Act through monitoring collection calls and performing queue audits. I provided reports to management detailing areas of opportunity for improvement and implemented changes to achieve our goals. I also assisted with departmental new hire training and completed various specialty process reviews. I left this position when I relocated to Pennsylvania in 2002. In addition, I worked for two years for AccuStaff in various temporary clerical positions. For the past six years, I chose to stay at home with my three young children. My children have now reached an age where they are independent, and I am ready once again to find a position where I can make a positive contribution to company goals. I am a dedicated associate who takes pride and ownership in all aspects of my position. I am extremely detail-oriented, organized, and reliable. I will go the extra mile to get the job done right the first time and every time. I am a problem-solver who meets deadlines and works well under pressure. I am a team player, and I establish and maintain professional relationships with all level of coworkers. I am also computer literate and learn new programs and applications with ease. I look forward to the opportunity to discuss my qualifications with you. I can be reached at 717-817-5218 to schedule a personal interview. Thank you for your consideration. Enthusiastically, Kerry Paul ----------------------------------- Kerry A. Paul 85 Cypress Point Rd. Felton, PA 17322 Home Phone: (717)244-7313 Cell Phone: (717)817-5218 Email: mivian3@gmail.com Work Experience: Metris Companies, Inc. Quality Assurance Analyst 2000-2002 As a Quality Assurance Analyst, I ensured compliance of company policies and Fair Debt Collection Practices Act through monitoring collection calls and performing queue audits. I provided supervisors with daily reports regarding team improvement/areas of opportunity. I assisted with departmental new hire training, and completed various specialty process reviews which include, but are not limited to settlement processes, charge-off, debt management and bankruptcy. I performed daily audits to identify opportunities and offer recommendations on appropriate collection efforts, along with additional audits requested by the OCC. Metris Companies, Inc. Collections Representative 1997-2000 As a Collections Representative, I was responsible for making calls on accounts with delinquencies ranging from 30-210 days, including inbound collections, and portfolios under review for purchase. I exceeded company standards on a monthly basis. Responsibilities also included contacting attorneys and debt management corporations to determine validity of representation and payment agreements. AccuStaff, Inc. Temporary Employee 1995-1996 I handled various clerical duties while gaining experience in many different work environments. Education: Harrisburg Area Community College Current Pre-Dental Hygiene Student Current GPA 4.0 Contact: Kerry Paul (717-817-5218)
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