Office Manager (baltimore-towson-columbia)

#GAIL F. ALLEN 2006 Kernan Drive " Gwynn Oak, Maryland 21207 " 410-298-2611 " gailifer@hotmail.com MANAGEMENT: Office Operations, Customer Service Strategic leader, planner, and analyst focused on the continuous delivery of top quality services through expert management of resources including administrative platforms and team talents. " Reputable for driving teams to achieve revenue objectives, establishing a strong presence in competitive markets. " Elevate the performance quality of assigned units through identification of areas in need of improvements and implementation of new processes, change plans, and tools. " Enhance overall relationships with client base, partners, affiliates, referrals, businesses, community members, and service providers with the introductions of mutually-beneficial programs. Program Development / Implementation " Problem Resolution " Process Improvement " Accounting Operations Management " Administrative Coordination " Leadership Training / Development Provider Network Development / Management PROFESSIONAL EXPERIENCE DENTAL ASSOCIATES, LTD, Fairfax, Virginia " 2007-2009 Office Manager: Orchestrated the operations of various offices of this multimillion-dollar provider of dental services. Drove the performance and profitability of assigned units encompassing up to 32 staff members focused on the delivery of top quality services ranging from cosmetic / oral surgeries to orthodontics. Delivered presentations focused on treatments and financing options. Liaised with patients in all aspects of administrative functions, including insurance verification and collection of payments. " Boosted productivity, revenue generation (by over a million dollars), and growth of new patient base through expert management and promotion of resources. " Fueled increases in referrals through optimization of customer service quality, motivating team members in order to ensure focus on service excellence and maintaining superior levels of satisfaction. " Successfully slashed accounts receivables through enhancements in collections and effective treatment planning. " Impacted productivity and efficiency in the areas of hiring, regulatory compliance (OSHA / HIPPA), administration, office policies / procedures enforcement, and HR through training and support. LAKE RIDGE DENTAL PARTNERS, Lake Ridge, Virginia " 2005-2007 Office Manager: Coordinated office operations of this cosmetic and general dentistry company comprised of 8 staff members. Spearheaded all aspects of scheduling, team supervision, account management / reconciliation, collections, service presentations, and practice marketing efforts. Negotiated outstanding debt and handled court filings. " Propelled revenue growth from $500K to $1.5M and collections by 40-50% through expert management of resources and services marketing. " Honored and commended for top leadership, contributions, and overall office management excellence. JOHN SCHELL, DDS, Alexandria, Virginia " 2004-2005 Office Manager: Directed operations within 2 company locations, including staffing, payroll management, and collections of delinquent accounts. Worked collaboratively with accounting team on IRS and state filings. " Fueled increases in revenue generation by 60% and collections by 40%. How? FRED FARAHI, DDS, McLean, Virginia " 2002-2004 Office Manager: Provided overall management office operations for this general / pediatric dental practice comprised of 5 staff members. Administered insurance verification, payments, collections, and service presentations. " Generated 30% revenue growth, capturing high levels of commendations and raise. Career Note: Additional professional history includes roles of Office Manager within various dental practices as well as Curriculum Developer for the Parks and Recreation Department of the Nassau County in Long Island, New York; Promotion Specialist for Hemming Consultants; and Special Projects Coordinator for the Epilepsy Foundation. Details on request. EDUCATION / TECHNICAL SKILLS Bachelor of Arts in Special / Elementary Education, Maywood College, Scranton, Pennsylvania MS Office: Word, Excel " Eagle Soft " Softdent " Dentrix GAIL F. ALLEN 2006 Kernan Drive " Gwynn Oak, Maryland 21207 " 410-298-2611 " gailifer@hotmail.com Dear Sir / Dear Madam: Impacting the operational and financial aspects of diverse organizations through expert orchestration of office, administrative, marketing and client relations functions are some of the many ways I played an instrumental role in the success of past employers. With more than 20 years of experience and extensive list of accomplishments, I am writing to offer your company my expertise in a management role. As a strategic leader, planner, analyst, trainer and change agent, I have served in roles ranging from Office Manager and Curriculum Developer to Promotions Specialist and Projects Coordinator. A sample of my contributions includes: " Increased productivity, revenue generation (by over a million dollars), and new patient base. " Optimized customer service quality. " Successfully slashed accounts receivables. " Enhanced efficiency in the areas of hiring, regulatory compliance (OSHA / HIPPA), administration, office policies / procedures enforcement, and HR. For a more detailed presentation of my background, please feel free to contact me at your earliest convenience. In the interim, I included my resume for your review. Thank you in advance for your consideration. I look forward for your call. Sincerely, Gail Allen

Contact:  Gail Allen (410-298-2611)
gailifer@hotmail.com